Keynote Presentation: Translating Global Indicators into Local Impact: Benchmarking and Root Cause Analysis in a Multi-Lab Health System

This presentation will explore the implementation of essential quality indicators (QIs) in clinical laboratories across different healthcare settings to improve patient safety and laboratory performance. The presentation will present how these refined QIs—focused on patient misidentification, blood sampling quality, testing accuracy, etc.—are evaluated in their workflows in an academic lab in the US. Additionally, the presentation will examine strategies for global adoption of these indicators, emphasizing error reduction, improved care efficiency, and better patient outcomes. By evaluating quality indicators, this presentation will guide laboratories in enhancing global standards of quality in laboratory medicine.

Learning Objectives

1. Explain the importance and limitations of standardized quality indicators across multi-site health systems with varied workflows, patient populations, and resources. 

2. Interpret percentile-based benchmarking and root cause analysis results. 

3. Apply targeted quality improvement strategies, including analyte-specific root cause interventions, to enhance laboratory performance and patient care outcomes.